The privacy of you and your clients is extremely important to us, and we are committed to protecting and securing your data. This Privacy Policy outlines how we handle the data that we collect when you use Resonant.
We may collect personal information from you in the following ways:
We use personal information to provide and improve our service, communicate with users, and to develop improvements to the platform. We may also use personal information for research and analysis purposes, to better understand user needs and improve our service.
The data that we collect may be used to personalize the user experience, provide better support, and improve our product offerings. We may also use the data to send promotional messages or marketing communications, however, users have the option to opt-out of such communications.
We do not sell or rent any of your data to third parties. However, we may disclose personal information in the following circumstances:
We retain personal information for as long as necessary to provide our service and comply with legal obligations. To terminate your account and request deletion of all of your personal and business data, please reach out to us at support@getresonant.com. Once your request is processed, your account will no longer be accessible, and your data will have been deleted from the Resonant databases. Your data may remain in an encrypted backup, intended for disaster recovery, for up to 30 days.
We take appropriate measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. These measures include physical, technical, and administrative safeguards. We follow generally accepted industry standards to protect the data submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to to protect your data and personally identifiable information, we cannot guarantee its absolute security.
Resonant does not knowingly collect personally identifiable information from children under the age of 13. Resonant is not intended for or directed to persons under the age of 13. Any person who provides their information to Resonant represents to us that they are 13 years of age or older. If you have reason to believe that a child under the age of 13 has provided personally identifiable information to Resonant, please contact us, and we will endeavor to delete that information from our infrastructure.
We use cookies and similar technologies to improve the user experience and personalize content and advertisements. Cookies are small files that are stored on the user's device and allow us to recognize the user's browser and capture certain information.
Users may choose to disable cookies, however, this may limit the functionality of our service.
We may update this Privacy Policy from time to time. Any changes will be posted on our website and users will be notified via email. The most recent version of this policy will always be available here.
In order to provide Resonant Services, Resonant collects and stores personal data about its users on the legal basis of consent given when you create an account and agree to the Privacy Policy. Resonant also pursues its legitimate interests by collecting minimal data of logged out users to provide Resonant Services.
Where Resonant collects and stores personal data about non-users, it does so under performance of contract obligations with users who use Resonant Services to manage data stored by Resonant. In such cases, users authoring such content containing personal data of third parties are responsible for that content. Resonant will consider related complaints in compliance with the General Data Protection Regulation’s rights of the data subject, as well as rights of expression and access to information.
Resonant is hosted in the United States. By using Resonant Services, you authorize Resonant to transfer, store, and use your information in the United States and any other country where we operate. Where your data is disclosed to our processors, it is subject by contract to at least the same level of data protection as that set out in this statement.
If you have any questions or concerns regarding this Privacy Policy, please contact us at support@getresonant.com.
Last revised on April 17, 2023.